When it comes to keeping businesses connected, protected, and running smoothly, TCS is the go-to for end-to-end IT solutions. Specializing in network security, IP surveillance, VOIP, access control and infrastructure cabling, the Newmarket-based company combines serious tech expertise with a personal touch.
Known for their responsive service and custom solutions, TCS helps businesses of all sizes stay ahead of outages, threats, and outdated systems. Just ask The Meadows retirement community in Aurora, where a full-scale tech deployment by TCS didn’t just improve operations—it also helped boost a revenue stream.
Get to know TCS in this special interview with its President, Mike Tavares.
Q. What kinds of problems do your clients usually come to you with—and how do you help solve them?
A. Our customers’ problems vary significantly. A company may contact us because they’ve been hacked and need a cybersecurity solution. Another might want surveillance cameras after an incident. We also help businesses with poor Wi-Fi, outdated phone systems, or the need for new cabling during an office move. Some want an access control system that tracks who comes and goes. We tailor our services to each of these types of needs.
Q. What makes your approach different from other tech companies?
A. Our people set us apart—the level of care, attention, professionalism, and knowledge. You’re not dealing with a massive provider where you’re just another number. We pride ourselves on personalized service.
Q. What’s your company’s philosophy when it comes to working with clients or tackling challenges?
A. The customer is always right! We use a consultative approach, taking time to understand each client’s needs and pain points and recommend the appropriate solution. It’s never one-size-fits-all.
Q. Can you share a recent success story where your team made a real difference for a client?
A. One great example is The Meadows, a retirement community in Aurora. We delivered our full suite of services—IP surveillance, telephones, WiFi, infrastructure cabling, network security, and cable TV—at a very competitive cost. And all services are delivered by one provider so there’s no need for them to deal with multiple vendors.
The Meadows has been able to deliver these services to their residents at a much lower cost than if they went to other providers. It generates cash flow that the home reinvests into upgrading their facilities. We have also deployed this solution at retirement communities in Brampton and Barrie.
Q. How do you help businesses stay up and running when it comes to their tech and communication systems?
A. We offer 24/7 monitoring and support, with technicians always on call. We also have proactive conversations when technology becomes outdated and help businesses plan for upgrades or recovery before issues arise.
Q. Is there a stage of business when your services become necessary?
A. Technology is essential at every stage and something that businesses can’t function without. Common triggers include cyberattacks, office moves, poor network performance, or outdated systems. Some clients call us in a crisis—others are planning ahead. We help either way.
Q. What’s one thing you wish more businesses understood about technology?
A. That it’s a strategic investment—not just a support function. Used properly, technology drives efficiency, innovation, and growth. It should be aligned with your business goals and continuously evolve and adapt to changing needs and threats.
Q. How do you make sure your clients feel supported—even if they aren’t tech-savvy?
A. Technology can get complex, but we simplify it. Whether a client has an in-house IT team or they’re a small business owner handling the IT, our sales and technical teams are skilled at explaining the technology and how it works at a level anyone can understand.
We have a highly skilled technical team whose job it is to understand it and manage it for the customer. Our clients know they can trust us to handle their tech—even if they don’t fully understand it.
Q. What’s something your team is really proud of?
A. A lot of our customers come to TCS when they’re fed up with dealing with the big providers where they feel their needs are ignored, they don’t get the level of service they deserve and feel like they’re just “another number”.
When they start working with TCS, they are always pleasantly surprised at how responsive and helpful the team is, and they usually get to know many members of the team quite well.
Q. What’s next for TCS? What are you excited about?
A. We’re focused on growing our business and customer base and continuing to deliver great customer service, particularly in the Newmarket and East Gwillimbury area. Newmarket is our new home, and we’re excited to plant roots and forge strong partnerships with the community.
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